Refund Policy
Grows Good Moneyback Guarantee
We want everyone who purchases one of our mini-farms to have a good experience with it, so we promise that if you mist your block minimum twice a day, for twice as long as the stated harvest time on the front of the box (eg. 8-10 days harvest should be 16-20 days at maximum for first harvest), and you don't receive at least 1/2 a pound (226g) of fresh mushrooms from at least 1 harvest, we will refund you or give you a replacement, whichever you choose (replacements subject to your location and current available stock). We do not guarantee more than 1 harvest, but we do try to ensure the block has enough nutrition for at least 2.
We do our best to provide a product that should produce mushrooms in a home setting, and give thorough instructions for you to feel prepared to carry on the work from where we left off. In return, we expect you to try your best to give your mushrooms the best chance at life - growing mushrooms is not a set-it & forget-it project, it requires active participation from the grower. It's important to remember that it is a live organism, which requires basic building blocks of life.
Don't hesitate to reach out if you are having a suboptimal experience with your mini-farm and we will do our best to rectify the situation. Happy Growing!
To request a refund, you can contact us at info@growinggood.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item seems defective (non-white mold), damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve approved your refund, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@growinggood.ca.